Job Title: Deskside Support Specialist

Location: New York, NY 10004 - Onsite

Duration: Fulltime

• Candidates should have at least 3-5 years’ experience in Windows administration support Supporting Windows Desktops, Notebooks, Technical issues
• Call & Ticket handling Handling user calls, emails & Web tickets
• Must be proficient with the Windows environment OS 10 & 7 Windows 7, 10 , which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
• Should support and handle break-fix situations on Windows & MAC Hardware Desktops like Dell, HP, Lenovo iMAC, MAC Book Pro and IOS devices like iPAD & iPhones,
• Understanding of Windows OS architecture. Able to perform command line troubleshooting to resolve individual application failures, should provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, Capable of doing root cause analysis of any specific Windows related issues,
• Knowledge of Windows 10 and above, Printing Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc
• Ticketing tool Should have worked on ticket tool system to log User issues/support , exposure to Remedy/Helix is preferred
• Handling end user queries Provide high quality customer services and attend user calls & emails on priority
• VIP and VVIP Support Exposure to VIP and VVIP support and High touch support experience to end users
• Knowledge of PC support functions VPN, PC hardware, MS office applications, SCCM, etc
• cross functional support ( Remote Hand and Eye) to Server and Network Teams Well aware of Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
• Ensure timely follow up with Customers and Vendors Liaise with Vendors for hardware issues and coordinate with them
• Should be a good team player and open to learn new technologies, and Excellent command over written & spoken English languages

Job Type: Full-time

Salary: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Desktop support: 2 years (Required)
• Windows: 3 years (Required)

Ability to Commute:

• Durham, NC 27713 (Required)

Ability to Relocate:

• Durham, NC 27713: Relocate before starting work (Required)

Work Location: In person